1. What is the Fans section?
The Fans section provides an overview of your audience, detailed fan insights, and individual fan profiles. It helps you understand your fanbase, analyze their engagement, and take actions like messaging or rewarding them with collectibles.
2. What metrics are displayed in the Overview subsection?
The Overview subsection shows key metrics, including:
Total Fans: The overall size of your audience.
Followers: Fans who follow your profile.
Subscribers: Fans actively engaging with your content.
Attendees: Fans who have attended your events.
Superfans: Highly engaged fans who interact most frequently.
3. What can I do from the Overview subsection?
From the Overview subsection, you can:
View fans in Card View or Table View.
Filter fans by attributes like location, fan type, and engagement level.
Send direct messages to your subscribers.
Reward fans with collectible Airdrops.
4. What insights can I gain from the Insights subsection?
The Insights subsection provides data visualizations and trends, including:
Spending Behavior: Total fan spending over time.
Fan Breakdown: Comparison of superfans vs. casual fans.
Demographics: Top countries and cities where your fans are located.
Interactive Map: Locations of fan activity and check-ins.
5. How can I use the Insights subsection to improve engagement?
You can use the Insights subsection to:
Identify regions with high fan activity for event planning.
Target superfans with exclusive content or offers.
Monitor spending trends to optimize your campaigns and promotions.
6. What information is available on the Fan Details page?
The Fan Details page provides individual fan profiles, including:
Contact Information: Email, location, and preferred language.
Engagement Data: XP, ranking, fan type, and fan level.
Activity History: Subscriptions, purchases, and event attendance.
Spending Overview: Tickets, editions, and airdrops.
Interactive Map: Geographic check-ins and interests.
7. What actions can I take from the Fan Details page?
From the Fan Details page, you can:
Send direct messages to the fan.
Reward the fan with Airdrops.
View and analyze their activity history and spending data.
8. What is the difference between superfans and casual fans?
Superfans: Highly engaged fans who interact with your content and events more frequently.
Casual Fans: Fans with lower levels of engagement who may need targeted outreach to increase their interaction.
9. How can I filter fans in the Overview subsection?
You can filter fans by attributes such as:
City or Country: Geographic location.
Fan Type: Subscriber, attendee, or follower.
Engagement Level: Superfan or casual.
Events Attended: The number of events they’ve participated in.
10. How do I send airdrops to fans?
In the Overview or Fan Details subsection, use the Airdrop feature to send exclusive collectibles directly to your fans as rewards for their loyalty or engagement.
These FAQs provide a complete guide to navigating the Fans section, helping you analyze your audience, strengthen fan relationships, and take meaningful actions. For more information, visit the Help section or contact support.