1. What is the Messages section?
The Messages section allows you to create and send personalized messages to your fanbase. You can choose to target specific fan segments or broadcast updates to all subscribers.
2. Who can I send messages to?
You can send messages to:
Everyone: All fans who are subscribed to your profile.
Targeted Audiences: Specific fan groups filtered by:
Attendees: Fans who attended a specific event.
Country: Fans located in a particular country.
City: Fans from a specific city.
3. What types of messages can I create?
You can create:
Simple Messages: Text-based messages with optional images.
Promotion Messages: Messages with links and call-to-action (CTA) buttons, perfect for directing fans to external sites.
4. How do I create a message?
Click the Create button in the Messages section.
Choose your audience (Everyone or Targeted).
Select the message type (Simple or Promotion).
Compose your message by adding a title, body, and optional image or link.
Preview your message and send it to your chosen audience.
5. Can I preview my message before sending it?
Yes, you can view a live preview of your message in the Preview Panel before sending it to ensure it looks exactly as intended.
6. What is the difference between Simple and Promotion Messages?
Simple Messages: Focus on text and images to share updates directly with fans.
Promotion Messages: Include a link and a customizable CTA button, ideal for encouraging fans to take action like purchasing tickets or visiting a website.
7. How can I target specific fans?
When creating a message, select the Targeted option and apply filters such as:
Event attendees.
Fans located in a specific country.
Fans located in a specific city.
8. What happens after I send a message?
After sending a message, you can track its performance in the Messages section, including metrics such as:
Sent To: The number of fans who received the message.
Read By: The number of fans who opened the message.
Open Rate: The percentage of fans who opened your message.
9. Can I schedule messages to be sent later?
Yes, messages can be scheduled for future delivery by selecting the desired date and time before finalizing your message.
10. Is video messaging available?
Not yet, but video messaging is a feature currently in development. It will allow you to send personalized video messages to your fans in the near future.
These FAQs cover the most common questions about the Messages section. For further assistance, check the Help section or contact support.